Telephone skills & guest handling
Key factors for success on the phone
Calm, competent and friendly
- That's me!
Strategies for difficult calls
How do you react successfully if your caller
speaks too fast, has a strong accent
or a very poor level of English?
Communicating with virtual teams
Language skills for motivating foreign colleagues, clarifying procedures, disagreeing with someone....
How to welcome international business partners
Introductions, greetings, first or last name?
- Impress your visitors!
Reality check: Intercultural surprises
and how to handle them smoothly
Small talk survival guide
Small talk topics, times and taboos
Nice gesture - wrong culture!
What you need to know about
international body language
I'm interested in a more detailed program